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FAQ

What are your candles made of?
Our candles are made with natural soy wax, cotton cored wicks and phthalate-free fragrance and essential oils.

How to burn?
On the first burn, allow the melt pool to reach the edges of the container - this is the most important step! This will help to prevent tunnelling and give your candle a nice even burn.  For more information, see our Candle Care Page.

What is soy wax?

Soy wax is a vegetable wax made from the oil of soybeans. Once harvested, the beans are cleaned, cracked, de-hulled, and rolled into flakes. The oil is then extracted and hydrogenated. Hydrogenation converts some of the fatty acids in the oil from unsaturated to saturated making it solid at room temperature! As a result of choosing soy, it is an eco-friendly renewable resource and clean burning! It also burns at a lower temperature, making it last much longer.

What is the burn time for your candles?
Burn time depends on many factors, however under ideal conditions and proper use, our candles will burn up to the following times:

8 oz Tumbler Candles: 45+ hours
Gold Travel Tins: 20+ hours

How do you ship your packages?
We currently offer USPS First Class, USPS Priority, and FedEx Ground as our shipping methods. Shipping costs are provided in real-time from these carriers to give you the best price available.

When should I expect my order to arrive?
All orders will be shipped from our studio within 3-5 business days.

How can I check the status of my order?
You will receive an email notification with tracking number (if applicable) upon the creation of your shipping label. Allow 2-3 days for your tracking number to show activity.

What is your return policy?
We do not currently accept returns. While we know that you can't exactly smell the candles before ordering online, we do our best to describe our scents as accurately as possible. We do want you to be happy with your purchase, so please contact us at info@candlefolk.com 

Where are you located?
We create, package, and ship everything from our studio in Brooklyn, NY.


If we haven't answered all of your questions, do not hesitate to reach out to us at info@candlefolk.com.
We'd be more than happy to assist you further!