Our studio is temporarily closed due to the New York mandate that all non-essential businesses must shut down operations for the immediate future. Our main focus is the health and safety of our community and more now than ever we're taking extra precautions. All orders placed are extremely appreciated and will ship mid-April at the earliest. Until then, we are offering 15% off with code STAYSAFE and free shipping on all U.S. orders until we reopen. Please stay healthy and safe friends!

Ordering and Shipping

Customer service is one of our core values. Please reach out to us if you have any questions about any of the products and if there is anything we can do to make your shopping experience better.

At this time we are accepting Visa, Mastercard, American Express, Discover, Paypal, and Apple Pay.

If you would like to get in touch with us about a different billing method please feel free to contact us. Payments are processed by Shopify Payments and are is certified Level 1 PCI DSS compliant. This is the most stringent level of certification available.

We are not required to collect sales tax on any orders shipping outside the state of New York.

Candlefolk currently ships all orders via USPS & UPS from our studio in Brooklyn, NY.