Ordering and Shipping
Customer service is one of our core values. Please reach out to us if you have any questions about any of the products and if there is anything we can do to make your shopping experience better.
At this time we are accepting Visa, Mastercard, American Express, Discover, Paypal, and Apple Pay.
If you would like to get in touch with us about a different billing method please feel free to contact us. Payments are processed by Shopify Payments and are is certified Level 1 PCI DSS compliant. This is the most stringent level of certification available.
We are not required to collect sales tax on any orders shipping outside the state of New York.
SHIPPING & FULFILLMENT
Candlefolk currently ships all orders via USPS & UPS from our studio in Brooklyn, NY.